Ordering Guide

Size Guide

Here is our general size guide:

  • 4″ (5-7 servings):           4″w x 4.5″h
  • 4″tall (6-8 servings):       4″w x 5.5″h
  • 6″ (12-15 servings):        6″w x 4.5″h
  • 6″tall (18-20 servings):    6″w x 5.5″h
  • 8″ (25-28 servings):       8″w x 4.5″h
  • 10″ (35-40 servings):    10″w x 4.5″h
  • 12″ (48-56 servings):    12″w x 4.5″h

We also offer more sizes if you decide to customize your order.

Note: Serving sizes are approximate and may vary depending on how the cake is sliced

Flavor Guide

RED VELVET + CREAM CHEESE

  • Indulge in the irresistible light and airy texture of our red velvet cake, perfectly balanced with a creamy and tangy cream cheese filling that will leave your taste buds craving more.

VANILLA + VANILLA BEAN

  • Savor the timeless elegance of our vanilla cake, perfectly complemented by a delicate and luscious vanilla cream filling that elevates the classic flavor to new heights of delight

CHOCOLATE + SALTED CARAMEL

  • Experience the heavenly combination of our light and fluffy chocolate cake with a rich and decadent salted caramel filling that adds a perfect balance of sweet and savory 

TIRAMISU

  • Our signature Tiramisu cake captures the essence of the classic Italian dessert, combining a moist and flavorful coffee-infused cake with a luxurious and velvety creamy filling, delivering a truly indulgent experience that will leave you craving more.

VANILLA + STRAWBERRY

  • Experience the delightful combination of our classic vanilla cake with a delicately crafted roasted strawberry jam, made with less sugar to bring out the natural sweetness of the fruit and complement the cake’s subtle flavor, creating a guilt-free indulgence that is both delicious and wholesome.

ROSE + PISTACHIO

  • Transport your taste buds to the exotic flavors of the Middle East with our signature rose cake, delicately infused with the aromatic essence of rose petals and perfectly complemented by a light and nutty pistachio filling that adds a subtle crunch and richness to this unique cake
 CHOCOLATE + HAZELNUT
  • Treat yourself to the ultimate chocolate indulgence with our rich and moist chocolate cake, filled with a heavenly hazelnut filling that perfectly balances the intense chocolate flavor and creates a mouthwatering experience that is nothing short of divine.

 

Types of Cakes

Whether you prefer fondant or butter cream, we’ve got you covered with our selection of cakes. Just look for the type specified in the product description before placing your order.

Buttercream Cakes: If you’re looking for a cake with a creamy, buttery taste, we recommend trying our Swiss Meringue buttercream cakes. Our special buttercream recipe is light and silky, with a lower sugar content than other buttercreams.

Fondant Cakes: Our fondant cakes are a true work of art, with a layer of ganache (chocolate + cream) that’s covered with a layer of fondant (sugar dough). While they require more work and ingredients than buttercream cakes, the result is a stunning and unique cake that’s worth it. However, it’s important to note that because of the sugar in the fondant, they tend to be sweeter than buttercream cakes. To minimize the sweetness, we use high percentage chocolate for our ganache, which also gives it a rich and delicious flavor.

 

How Long Does the Cake Last?

To get the most out of your cake, we recommend consuming it within 3 days of receiving it. For storage, be sure to wrap any remaining cake tightly in plastic wrap and store it in an airtight container. To protect the cake from outside odors and preserve its moisture, wrap it in aluminum foil on top of the plastic wrap before placing it in the fridge.

 

Cake Storage/Serving Prep:

Keep the cake refrigerated if you are not planning to serve it immediately after pick up. This will help maintain its freshness and ensure that it stays in good condition.

  • Fondant Cakes: Under normal conditions (excluding hot days), this cake can be left out at room temperature for 4-5 hours without compromising its quality.

  • Buttercream Cakes: For optimal texture and flavor, it is recommended to bring the cake to room temperature before serving. In warm weather, such as summertime (excluding hot days), leave the cake out for 1 hour, until the buttercream is soft and similar in consistency to room temperature butter. For cooler days in fall, winter, or spring, leave the cake out for at least 2 hours to ensure the perfect softness and creaminess of the buttercream.

DO NOT leave the cake out under direct sunlight or in your car during sunny days. The cake may end up losing its shape and stability.

 

Dietary Restrictions

While we offer several nut-free flavors, it’s important to note that our facility processes nuts.

We recognize the need for gluten-free and vegan options and have experimented with recipes, but we are still working on perfecting a formula that meets our quality standards. We appreciate your patience and will keep you updated on any progress we make towards offering these options

Logistics

When to Order

To ensure availability and secure your desired date on our calendar, we recommend placing your cake order as soon as possible. We operate on a first-come, first-served basis, so early booking is crucial. In the unlikely event that we are unable to fulfill your order, we will promptly notify you and issue a full refund.

 

Order Placement Timeframe

To allow sufficient time for preparation and to guarantee the highest quality, we require a minimum of 5 days advance notice for all cake orders. Please note that certain designs or customizations may require additional lead time. Contact us to discuss your specific needs and to ensure we can accommodate your order.

 

Pick Up/Delivery

You can opt for either delivery or pick up when checking out your order.

Pick Up: Our kitchen address for pick up is: 1215 Clark Drive, Vancouver, BC, V5L 3K6. 

Note: All pick-up times must be arranged in advance to ensure that your order is ready when you arrive.  

If you prefer to pick up your order or are located outside of our delivery zone, you can collect your cake directly from our Vancouver location. To schedule a pickup, all you need to do is select an available date and time slot during the checkout process. Once you have placed your order, pickup instructions will be sent to you. If you plan to place the cake in your car trunk, we recommend bringing a non-slippery mat to place under the cake box and clearing the trunk in advance.

For orders exceeding $600, we will work with you to determine a mutually convenient pick-up time during our regular business hours. When you arrive, we will provide you with all necessary assistance to ensure your cake is safely and securely transported. 

Delivery: To arrange delivery, simply select an available date and time slot during checkout, and we will take care of the rest. We offer flat-rate delivery within the Greater Vancouver area, including Vancouver, Burnaby, Richmond, Surrey, North Vancouver, and West Vancouver, for a fee of $40.

If you choose delivery, we will coordinate with the recipient using the phone number we have on file. If you are sending the cake as a gift, please make sure to enter the recipient’s name and phone number at checkout. We will send a discreet text message to the recipient to let them know that a gift is on its way and to ensure that the package is delivered to the right person. Don’t worry, we keep the text message discreet so that the sender and contents of the package remain a surprise.

Weddings

We understand that planning a wedding can be a complex process, which is why we strive to make ordering your wedding cake the easiest part of it all. We have priced everything on our website so that you know exactly what you’re getting and how much it costs, with no hidden charges or extra fees. Unlike other shops, we believe in transparency and want to make your cake ordering experience as simple and stress-free as possible.

If you’re looking for a special, customized wedding cake, we can help bring your vision to life. Simply fill out the form under Customize section and we will contact you and work with you to create a cake that perfectly matches your wedding theme and style.

Wedding Tasting Box

We want you to feel confident in the quality of our products, which is why we offer a tasting box that can be delivered or picked up. Each tasting box includes our top 6 flavors, giving you the opportunity to try them before committing to a larger order. This way, you can ensure that the flavors and textures meet your expectations and choose the perfect cake for your special occasion.

Wedding Serving Counts

When it comes to wedding cakes, we offer a range of options to suit your preferences and budget. In addition to traditional tiered cakes, we also offer decorated polystyrene blocks that resemble a cake. These blocks can be used to create a visually stunning display without the added cost of a fully edible cake. 

In general you have the following options:

  • If you prefer to have an all-edible wedding cake, you can opt for our “all cake” option. This means that all tiers of your wedding cake will be made of real cake that can be used for display, cutting, and serving.
  • Order a display cake made of dummies (decorated polystyrene blocks that look exactly like a cake) and then supplement it with some of our naked cakes that are served from the venue’s kitchen. One tier can be real cake for cake cutting and will be added to the number of your desired servings. This option is good for:
    • Anyone who wishes to have a tiered cake but does not need that many servings
    • Anyone who wishes to order a cake with higher than 4 tiers. Up to 4 tiers can be real cake but for stability reasons the rest should be dummies; which will be supplemented with naked cakes that are served from the venue’s kitchen.
  • Order a display only cake made of dummies only.

Delivery/Pick Up for Wedding Cakes

For venue deliveries, our team will contact your designated contact person, who is usually a member of the venue staff, wedding coordinator, or a family member, upon arrival. They will guide us to the cake setup location where we will set up the cake, ensuring it’s in perfect condition. Once the cake is in place, your contact person will sign a waiver confirming its satisfactory condition.

If you prefer, you or your friends and family can pick up your order on your special day from our Vancouver location. We will be happy to help position the cake in your vehicle, ensuring safe and easy transportation.

Cancellation Policy

The policy differs depending on when you cancel your order:

  • Less than 14 days of receiving the order confirmation – NO Refund
  • Between 14-28 days of receiving the order confirmation – 50% Refund
  • More than 28 days of receiving the order confirmation – Full Refund
Please note that your refund may take 5 to 10 business days for the receiving bank to credit the money back to your account.

Changing the event date

We will try our best to accommodate our customers as much as possible. However, Changing the event date is subject to our availability for your new date and the need to remake the cake. Up to 60% penalty may apply.

Revising an Order

You can revise your order if there are 14 days or more until your order is due. Just Email us the changes you’d like to make at orders@dorycakes.ca .We’ll let you know if the changes affect the price of your order.

For wedding orders, you have the flexibility to make revisions up to 56 days before your wedding date. Since we typically start working on wedding cake designs in advance, we recommend that you contact us by email or phone to ensure that the changes can be accommodated. We’ll do our best to work with you to create your dream wedding cake.

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